Help and Support

Feel free to contact us to get help or to simply reach us.

Popular Support Questions

What is your fee?

Our service fee is 0.5%. There are no hidden fees here: the amount you see on the screen is the exact amount you get in your wallet unless the market rate changes particularly during periods of high volume, illiquidity, fast movement or volatility in the marketplace for any Digital Assets, the actual market rate at which a market exchange is executed may be different from the prevailing rate indicated via the Services at the time of your transaction.

How long is the exchange transaction?

Coinbex takes few seconds to initiate a transaction. The exchange process takes about 5–25 minutes based on the currency, its blockchain, the confirmations and the traffic. If your transaction takes longer, this might be due to the Blockchain Overload. There are to many pending transactions on the Blockchain and Coinbex cannot control nor speed up process at this point. No worries, just be patient and wait until the transaction clears out. If you have a Coinbex Account, we will send you an email notification when the exchange is completed.

How can I cancel my transaction?

Unfortunately, blockchain transactions are irreversible. Once the money is sent, there is no return. Please double check all the payment and address details when you are exchanging or sending cryptocurrencies.

Can I recover my funds if I sent it to the wrong address?

Unfortunately, when you send your funds to a wrong address, there is nothing that can be done to retrieve it from the blockchain.

How do I track my order?

Simply don’t close the page and you will see all the progress on the blockchain. If you don’t want to wait, you can just create an account, close the page to check from time to time. Also, closing the page or exit Coinbex won’t affect nor stop the transaction.

How safe is Coinbex?

We do not collect nor store any private information, funds and wallets. We just process the exchange transactions anonymously from exchangers to wallets on the blockchain only. We are fully encrypted.